Genesys Workforce Engagement Management pricing

As genesys.com lists them, read 20 Sept 2026. The maker's own page has the final word.

Plan	Billed and limits	Price
Genesys Cloud CX 1	billed annually · Voice contact center · WEM available as an add-on	$75 a month
Genesys Cloud CX 2	billed annually · Omnichannel contact center · WEM available as an add-on	$115 a month
Genesys Cloud CX 4	billed annually · Resource management · Forecasting and scheduling · Employee performance	$240 a month
Genesys Cloud CX 3	per user/month billed annually · Full WEM capabilities, including workforce management, employee performance, forecasting and scheduling	$155
Genesys Cloud 2 + Workforce Engagement Management add-on	per named user, billed annually; page also says current customers can add WEM through month-to-month licences · Speech and Text Analytics · Gamification · Workforce Management · Customer Satisfaction Surveys · Coaching, Development and Feedback Modules	£28
Genesys Cloud 1 + Workforce Engagement Management add-on	per named user, billed annually; page also says current customers can add WEM through month-to-month licences · Speech and Text Analytics · Quality Management · Workforce Management · Customer Satisfaction Surveys · Screen Recording · Coaching, Development and Feedback Modules	£42