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Genesys Cloud Quality Management pricing
As genesys.com lists them, read 19 Sept 2026. The maker's own page has the final word.
| Plan | Billed and limits | Price |
|---|---|---|
| Genesys Cloud CX 1 | billed annually · Voice channel · Call routing · Analytics and reporting · Voice and digital interaction recording plus screen recording · Speech and text analytics | $75 a month |
| Genesys Cloud CX 2 | billed annually · Digital channels · Omnichannel routing · Quality assurance and compliance · Analytics and reporting · Speech and text analytics | $115 a month |
| Genesys Cloud CX 3 | billed annually · Full workforce engagement management capabilities · Quality assurance and compliance · Workforce management · Forecasting and scheduling · Speech and text analytics | $155 a month |
| Genesys Cloud CX 4 | billed annually · 30 AI Experience tokens per named agent | $240 a month |
From genesys.com.
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