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FRM Solutions
What FRM Solutions is
FRM Solutions is a Franchise Relationship Management platform designed for franchisors, including enterprise-level and multi-brand organizations. Its suite covers franchise sales and candidate management, agreement information, project planning, site visits, franchisee access, case management, royalties, and product ordering. The platform is built on Microsoft Dynamics CRM and SharePoint, and an open API supports integrations and SMS messaging through FRM. Sales tools automate leads and campaigns, track activity, and provide dashboards, reporting, and FDD e-signatures. Other modules track agreements across brands and locations, organize phased projects and dependencies, and support mobile or tablet site visits with questionnaires and follow-up tasks. Franchisee Gateway provides document libraries, project access, and help requests. Royalty Management integrates with POS and ERP systems, while Product Ordering supports payments, inventory, and shipment tracking. It is available for Android, iOS, and web. Pricing is available on request. Basic Support is included with each license; Premier Support is also offered.
Who it suits
FRM Solutions is intended for franchisors, particularly enterprise-level and multi-brand organizations with complex technology and process needs. Its modules cover franchise sales, field visits, franchisee services, royalties, and ordering.
What it does well
- Suite covers sales, information, projects, visits, and more.
- Open API supports integrations and SMS messaging.
- Royalty Management integrates with POS and ERP systems.
- Basic Support is included with each license.
- Available on Android, iOS, and web.
What to know first
- Pricing is available on request.
- Platform is designed specifically for franchisors.
- Premier Support is offered separately from included Basic Support.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise | Enterprise franchise needs | On request |
| Custom enterprise solution | Custom solution tailored to your needs · Contact FRM for details | On request |
As frmsolutions.com lists them, read 1 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the FRM Solutions website.
- Contact FRM for pricing and an enterprise or custom enterprise solution.
- Choose the modules and configuration suited to your franchise needs.
- Use FRM on Android, iOS, or the web.
Verdict
FRM Solutions brings a broad set of franchise operations modules onto a Microsoft Dynamics CRM and SharePoint foundation. Its scope and pricing-on-request model make it most relevant to franchisors assessing a tailored enterprise platform.
Questions
How much does FRM Solutions cost?
Pricing is available on request. The listed options are Enterprise and a custom enterprise solution.
Who is FRM Solutions designed for?
FRM describes its tools as designed specifically for franchisors, including enterprise-level and multi-brand organizations.
Which platforms does it support?
FRM is listed for Android, iOS, web, and API.
What support is included?
Basic Support comes with each license and includes online case submission, a resource library, knowledge articles, and a standard two-business-day initial response. Premier Support offers a one-business-day initial response and includes troubleshooting, configuration, security-role changes, remote access support, customizations, and training.
Can FRM connect to other systems?
FRM states that it has an open API for integrating other solutions and sending SMS messages. Its modules also connect with POS and ERP systems.
Facts from FRM Solutions's own pages
- API
- FRM states that it has an open API for integrating other solutions, including sending SMS messages through FRM. · frmsolutions.com, 2 Oct 2026
- Case management
- Case Management tracks incidents from intake through resolution and keeps ticket communication inside the Franchisee Gateway. · frmsolutions.com, 1 Oct 2026
- Core platform
- FRM is built on Microsoft Dynamics CRM and Microsoft SharePoint. · frmsolutions.com, 1 Oct 2026
- Core suite
- The suite covers franchise sales and candidate management, franchise information, project planning, site visits, franchisee access, case management, royalty management, and product ordering. · frmsolutions.com, 2 Oct 2026
- Field audits
- Site Visit is built for tablet or mobile use and supports custom questionnaires, weighted scoring, follow-up tasks, and custom reports and dashboards. · frmsolutions.com, 2 Oct 2026
- Franchisee portal
- Franchisee Gateway provides a SharePoint-based document library, project access, support requests, royalty reporting, and product ordering. · frmsolutions.com, 2 Oct 2026
- Franchise information
- Franchise Information Manager tracks agreement details and milestones, supports multiple brands and locations, and includes an Item 20 report. · frmsolutions.com, 2 Oct 2026
- Headquarters
- Atlanta, Georgia, United States · frmsolutions.com, 28 Sept 2026
- Information management
- Franchise Information Manager tracks agreement details, automates dates, supports custom workflows and alerts, manages multiple brands and locations, and includes an Item 20 report. · frmsolutions.com, 1 Oct 2026
- Intended customers
- FRM describes Royalty Management as designed for large and multi-brand organizations and says the platform serves enterprise-level franchisors. · frmsolutions.com, 2 Oct 2026
- Legacy integration
- FRM 9.0 Virtual Entities connect users with legacy databases without building complicated integrations or synchronization processes. · frmsolutions.com, 1 Oct 2026
- Open API
- FRM states that it has an open API for integrating other solutions and sending SMS messages through FRM. · frmsolutions.com, 1 Oct 2026
- Platform foundation
- FRM says its product is built on an open platform extending Microsoft Dynamics CRM, and its platform also uses Microsoft SharePoint. · frmsolutions.com, 2 Oct 2026
- Premier support
- Premier Support offers a one-business-day initial response and includes troubleshooting, configuration, security-role changes, remote access support, customizations and training. · frmsolutions.com, 1 Oct 2026
- Product ordering
- Franchisees can build carts, manage payments, track inventory and shipments, and use product ordering integrated with the franchisor’s preferred ERP system. · frmsolutions.com, 2 Oct 2026
- Product purpose
- FRM means Franchise Relationship Management, with tools designed specifically for franchisors and customized to their needs. · frmsolutions.com, 2 Oct 2026
- Project planning
- Project Planner supports sequential or phased projects, franchisee task completion through the Franchisee Gateway, task assignments, dependencies, and custom reports. · frmsolutions.com, 2 Oct 2026
- Purpose
- FRM means Franchise Relationship Management and the product is designed specifically for franchisors. · frmsolutions.com, 1 Oct 2026
- Royalty integration
- Royalty Management integrates with POS systems, posts invoices to ERP systems, supports multi-brand organizations and provides international currency sales reporting. · frmsolutions.com, 1 Oct 2026
- Royalty management
- Royalty Management handles complex royalty rates and invoice processing, integrates with POS systems and preferred ERP systems, and supports international currency sales reporting. · frmsolutions.com, 2 Oct 2026
- Sales automation
- Franchise Sales & Candidate Gateway provides lead automation, custom dashboards, drip campaigns, email syncing, activity tracking, reporting and FDD e-signatures. · frmsolutions.com, 1 Oct 2026
- Sales pipeline
- Sales tools include lead automation, custom dashboards, automated drip campaigns, activity tracking, reporting, and compliant FDD e-signatures. · frmsolutions.com, 2 Oct 2026
- Security
- FRM says it uses reasonable security efforts and precautions such as a secure server to protect provided personal information. · frmsolutions.com, 1 Oct 2026
- Security and compliance
- The sales solution supports sending, receiving, and tracking compliant FDD e-signatures. · frmsolutions.com, 2 Oct 2026
Where FRM Solutions stands on Freedom251
- Franchise CRM Software#15 of 22