FRM Solutions is a Franchise Relationship Management platform designed for franchisors, including enterprise-level and multi-brand organizations. Its suite covers franchise sales and candidate management, agreement information, project planning, site visits, franchisee access, case management, royalties, and product ordering. The platform is built on Microsoft Dynamics CRM and SharePoint, and an open API supports integrations and SMS messaging through FRM. Sales tools automate leads and campaigns, track activity, and provide dashboards, reporting, and FDD e-signatures. Other modules track agreements across brands and locations, organize phased projects and dependencies, and support mobile or tablet site visits with questionnaires and follow-up tasks. Franchisee Gateway provides document libraries, project access, and help requests. Royalty Management integrates with POS and ERP systems, while Product Ordering supports payments, inventory, and shipment tracking. It is available for Android, iOS, and web. Pricing is available on request. Basic Support is included with each license; Premier Support is also offered.
Who it is for
FRM Solutions is intended for franchisors, particularly enterprise-level and multi-brand organizations with complex technology and process needs. Its modules cover franchise sales, field visits, franchisee services, royalties, and ordering.
What is good
- Suite covers sales, information, projects, visits, and more.
- Open API supports integrations and SMS messaging.
- Royalty Management integrates with POS and ERP systems.
- Basic Support is included with each license.
- Available on Android, iOS, and web.
What to know first
- Pricing is available on request.
- Platform is designed specifically for franchisors.
- Premier Support is offered separately from included Basic Support.
Verdict
FRM Solutions brings a broad set of franchise operations modules onto a Microsoft Dynamics CRM and SharePoint foundation. Its scope and pricing-on-request model make it most relevant to franchisors assessing a tailored enterprise platform.
FRM Solutions plans and pricing
All plansCompared on franchise CRM software
- Franchisee portal
- Yes
- Location records
- Yes
- Lead routing
- Yes
- Onboarding workflows
- Yes
