Freedom251 › Customer Education Software
Elevio
What Elevio is
Elevio delivers product knowledge to customers, support agents and internal teams through help embedded in a product or website. Its Assistant lets users find support content without leaving the page. Before ticket submission, Elevio says it surfaces relevant information and deflects an average of 20% of customer tickets. Support staff can use a visualizer to place in-app help hotspots without developer involvement, while users can leave feedback and add a note when feedback is negative. A hosted knowledge base supports customization with CSS, HTML, JavaScript, colors, content and logos. Listed integrations include Freshdesk, Help Scout, Intercom, Slack, StatusPage and WordPress; the pricing page also lists a JavaScript API. All plans include 1,000,000 page views. Starter is $125 a month billed annually or $155 month-to-month; Regular is $189 a month billed annually or $229 month-to-month; Premium is $389 a month billed annually or $469 month-to-month. A 14-day trial is available, but there is no free plan. Elevio launched in 2015 and describes itself as a Melbourne-based startup.
Who it suits
Elevio suits support, customer success, product and content teams that want to place help within a product or website. Its listed web and API platforms and integrations may fit teams using connected support tools.
What it does well
- In-product help is available without leaving the page.
- Hotspots can be added without developer involvement.
- Hosted knowledge base supports code and branding customization.
- All plans include 1,000,000 page views.
- Users can add follow-up notes to negative feedback.
What to know first
- No free plan is available.
- Starter is limited to three team members.
- Premium is required for priority support.
Limits
All plans include 1,000,000 page views, but team-member limits vary: Starter has 3, Regular 5 and Premium 10. Enterprise offers higher volume and custom terms, with pricing supplied on contact.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | Billed annually or $155 month-to-month · 3 Team Members · Unlimited Articles · Basic Modules · Basic Hosted KB · 1,000,000 page views | $125 a month |
| Regular | Billed annually or $229 month-to-month · 5 Team Members · Help Desk Integrations · Article Interlinking & Permissions · Advanced Modules · Customised Hosted KB · Reporting & Analytics · 1,000,000 page views | $189 a month |
| Premium | Billed annually or $469 month-to-month · 10 Team Members · Article Auto-Syncing · Multi-lingual Content · Priority Support · 1,000,000 page views | $389 a month |
| Enterprise | Contact us for Enterprise plans · Higher volume, SLAs or custom terms · Unlimited Content · Reporting · Third-party content sync · Content Management System · JavaScript API · Mobile Device Support | On request |
As elev.io lists them, read 9 Oct 2026. The maker's own page has the final word.
Getting started
- Open elev.io in a web browser
- Start the 14-day trial or select a paid plan
- Add the Assistant or hotspots to your product or website
- Customize the hosted knowledge base with content, styling and logos
- Connect listed help-desk, messaging or status tools
- Use the JavaScript API where included by your plan
Verdict
Elevio combines contextual help, a customizable hosted knowledge base and tools for gathering user feedback. It requires a paid plan after the 14-day trial, with plan limits and features varying by tier.
Questions
Does Elevio have a free plan?
No. It offers a 14-day trial.
What does the Starter plan cost?
Starter costs $125 a month when billed annually, or $155 month-to-month.
Which integrations are listed?
Freshdesk, Help Scout, Intercom, Slack, StatusPage and WordPress are listed.
What platforms are supported?
Elevio is available through the web and API.
How many page views do plans include?
The pricing page states that all plans include 1,000,000 page views.
Who makes Elevio and where is it based?
Elevio says it launched in 2015 and describes itself as a Melbourne-based startup.
Facts from Elevio's own pages
- API
- The pricing page lists a JavaScript API as an included capability. · elev.io, 9 Oct 2026
- Audience
- Elevio describes its product as helping support, customer success, product and content teams. · elev.io, 9 Oct 2026
- Company location
- Elevio describes itself as a Melbourne-based startup. · elev.io, 9 Oct 2026
- Feedback
- Users can leave feedback on in-app help, and negative feedback can include a note for follow-up. · elev.io, 9 Oct 2026
- Founded
- 2015 · elev.io, 28 Sept 2026
- Founded/launched
- Elevio says it was first launched in 2015. · elev.io, 9 Oct 2026
- Headquarters
- Melbourne, Australia · elev.io, 28 Sept 2026
- Hosted knowledge base
- The hosted knowledge base can be customized with CSS, HTML, JavaScript, colors, content and logos. · elev.io, 9 Oct 2026
- Hotspots
- A visualizer lets support staff add in-app help hotspots to a site without developer involvement. · elev.io, 9 Oct 2026
- In-app support
- Its Assistant delivers help in context within a product or website, and lets users access support content without leaving the page. · elev.io, 9 Oct 2026
- Integrations
- The integrations page lists connections including Freshdesk, Help Scout, Intercom, Slack, StatusPage and WordPress. · elev.io, 9 Oct 2026
- Plan allowance
- All plans include 1,000,000 page views, according to the pricing page. · elev.io, 9 Oct 2026
- Product
- Elevio delivers contextual product knowledge to customers, support agents and internal teams. · elev.io, 9 Oct 2026
- Security
- The pages reviewed did not state specific security certifications or compliance claims. · elev.io, 9 Oct 2026
- Support
- The Premium plan includes priority support. · elev.io, 9 Oct 2026
- Ticket deflection
- Elevio says it surfaces relevant content before ticket submission and deflects 20% of customer tickets on average. · elev.io, 9 Oct 2026
Where Elevio stands on Freedom251
- Customer Education Software#6 of 24