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DirectOrders
What DirectOrders is
DirectOrders is a web-based, commission-free ordering platform for restaurants using a branded website. It handles online and delivery orders, delivery management, POS integration, and live customer tracking. Restaurants can use their own drivers, Uber Direct, or DoorDash Drive, with delivery-provider selection. Listed POS integrations include Toast, Square, Clover, Lightspeed, TouchBistro, Revel, SpotOn, Heartland, Aldelo, Lavu, Oracle MICROS, NCR Aloha, and Otter. Unsupported POS systems can receive orders through a dedicated tablet, automatic printer, or email notifications. Restaurants own their customer data and can export it anytime. Pro + Voice adds 24/7 Voice AI phone ordering in 76 languages and includes 500 monthly minutes. Standard Stripe processing is listed at 2.9% + $0.30, with no additional DirectOrders charge. Plans are month-to-month, with no annual contract. Pro is listed at $249 a month and Pro + Voice at $349 a month, both with 14-day trials.
Who it suits
DirectOrders is designed for established restaurants doing 20,000+ USD in monthly revenue. It suits restaurants needing website ordering, delivery choices, POS connections, and ownership of customer data.
What it does well
- Branded website for online ordering
- Supports own drivers, Uber Direct, and DoorDash Drive
- Live customer delivery tracking
- Customer data can be exported anytime
- Month-to-month plans with no annual contract
What to know first
- No free plan
- No branded mobile app
- Pro + Voice minutes are limited monthly
- Plans have listed monthly prices
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro | $249/mo founding rate; standard rate $449 per month; founding rate guaranteed through December 31, 2026 · 15+ ordering channels · Priority email support · 14-day free trial | $249 a month |
| Pro + Voice | $349/mo founding rate; standard rate $799 per month; founding rate guaranteed through December 31, 2026 · 500 minutes included monthly · Additional minutes: $0.15/min · 14-day free trial | $349 a month |
| Enterprise | Custom · Unlimited Voice AI minutes · Multi-location dashboard · Custom integrations · SLA guarantees | On request |
As directorders.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Verdict
DirectOrders focuses on restaurant website ordering, delivery coordination, POS connectivity, and customer-data ownership. Its lack of a branded mobile app and paid, month-to-month plans are central considerations.
Facts from DirectOrders's own pages
- Company founding
- The company says it was founded in 2026. · directorders.com, 8 Oct 2026
- Contracts
- Every plan is month-to-month with no annual contract, and customers can cancel anytime. · directorders.com, 8 Oct 2026
- Data ownership
- DirectOrders says restaurants own their customer data and can export it anytime. · directorders.com, 8 Oct 2026
- Delivery
- Restaurants can use their own drivers, Uber Direct, or DoorDash Drive, with live customer tracking and delivery-provider selection. · directorders.com, 8 Oct 2026
- Delivery orders
- Yes · directorders.com, 22 Sept 2026
- Free plan
- No · directorders.com, 22 Sept 2026
- Intended customer
- The pricing page describes the product as designed for established restaurants doing $20,000+ in monthly revenue. · directorders.com, 8 Oct 2026
- Ordering channels
- The platform lists website, Instagram DM, WhatsApp, SMS, Google, ChatGPT, Alexa, and phone Voice AI among its 15+ ordering channels. · directorders.com, 8 Oct 2026
- Payment processing
- The pricing FAQ states standard Stripe processing is 2.9% + $0.30 and says DirectOrders adds nothing on top. · directorders.com, 8 Oct 2026
- POS fallback
- For POS systems not natively supported, the product page says orders can be received via a dedicated tablet, automatic printer, or email notifications. · directorders.com, 8 Oct 2026
- POS integration
- Yes · directorders.com, 22 Sept 2026
- POS integrations
- The integrations page lists Toast, Square, Clover, Lightspeed, TouchBistro, Revel, SpotOn, Heartland, Aldelo, Lavu, Oracle MICROS, NCR Aloha, and Otter. · directorders.com, 8 Oct 2026
- Product
- DirectOrders is a commission-free online ordering platform for restaurants with a branded website, ordering, and delivery management. · directorders.com, 8 Oct 2026
- Security
- DirectOrders says payments run through PCI-compliant processors. · directorders.com, 8 Oct 2026
- Paid from
- 449 · directorders.com, 22 Sept 2026
- Support
- The Pro plan includes priority email support, while Pro + Voice includes priority phone and email support. · directorders.com, 8 Oct 2026
- Voice AI
- The Pro + Voice plan includes 24/7 Voice AI phone ordering in 76 languages and 500 monthly minutes. · directorders.com, 8 Oct 2026
- Branded mobile app
- No · directorders.com, 22 Sept 2026
Where DirectOrders stands on Freedom251
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