Cyara

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What Cyara is

Cyara is an enterprise platform for testing customer experience systems, including AI-powered agents, before they go live and monitoring them afterward. Its Agentic Platform helps teams assess agent behavior, complete customer journeys, and performance. Goal-based AI tests cover intent handling, multi-turn flows, edge cases, and hallucinations. Cyara also runs continuous synthetic interactions against live agents to identify regressions after model updates.

Assurance covers voice, chat, SMS, messaging, and conversational AI; listed test targets also include digital channels, WebRTC applications, and agent desktops. Cyara says its end-to-end voice quality and IVR testing covers 145+ countries. AI integrations include Dialogflow, Amazon Lex, IBM Watson, Kore.ai, Nuance, and custom LLM agents. Jira, ServiceNow, PagerDuty, and Splunk integrations can support automated incident or defect workflows. A REST API and sample routes connect test cases, campaigns, and results with other applications. Cyara AI Trust includes testing capabilities for FactCheck, Misuse, Compliance, and Bias. The platform is available through web and API, with hybrid execution, cross-browser and mobile testing, scheduling, and CI/CD integration. Pricing is by request; the public site invites prospective customers to request a personalized demo.

Who it suits

Cyara is aimed at enterprises deploying AI-driven customer experience and contact-center systems. It may suit teams that need testing across voice and digital channels, plus monitoring after model changes.

What it does well

Tests AI intent handling, multi-turn flows, and edge cases.
Runs synthetic interactions against live agents.
Covers voice, chat, SMS, messaging, and conversational AI.
Provides a REST API and sample routes.
Includes test scheduling and CI/CD integration.

What to know first

Pricing requires a request.
Standard Support offers business-hours email and guidance.

Limits

Cyara's platform subscription is priced by request, with no public subscription amount listed. Standard Support provides business-hours email and online guidance plus 24×7 self-service access; Premium Support provides 24×7 email and web access.

Plans

Plan	Billed and limits	Price
Cyara platform subscription	Pricing by request; contact Cyara for a demo	On request
Custom enterprise pricing	Contact Cyara for pricing · No public plan limits · SaaS or on-premise deployment	On request

As cyara.com lists them, read 8 Oct 2026. The maker's own page has the final word.

Getting started

Open the Cyara website
Request a personalized demo
Select the Cyara platform subscription with pricing by request
Connect target systems such as AI agents, channels, or agent desktops
Configure tests, schedules, and CI/CD or REST API integrations
Use Standard or Premium Support for assistance

Verdict

Cyara covers testing and monitoring across multiple customer experience channels, with AI-agent tests and integrations for common platforms and workflows. Prospective customers will need to request a demo and pricing details to assess fit.

Questions

How much does Cyara cost?

Cyara lists pricing by request and directs prospective customers to request a personalized demo.

Which channels and systems can Cyara test?

It supports voice, chat, SMS, messaging, conversational AI, digital channels, WebRTC applications, and agent desktops. AI integrations include Dialogflow, Amazon Lex, IBM Watson, Kore.ai, Nuance, and custom LLM agents.

Does Cyara provide an API?

Yes. Cyara provides a REST API and sample routes for test cases, campaigns, and results.

What support plans are available?

Standard Support includes business-hours email and online technical guidance plus 24×7 self-service access. Premium Support offers 24×7 email and web access.

Can Cyara integrate with IT tools?

Yes. Documented integrations include Jira, ServiceNow, PagerDuty, and Splunk, with automated incident or defect workflows.

Facts from Cyara's own pages

Agent environment monitoring: ResolveAX runs in an agent's browser-based desktop and monitors network, microphone, headset, browser, software-update, and version-control health. · cyara.com, 15 Oct 2026
AI agent testing: The platform generates goal-based tests for conversational agents and checks intent handling, multi-turn behavior, edge cases, and hallucinations. · cyara.com, 15 Oct 2026
AI-framework coverage: Cyara states that it works with Dialogflow, Amazon Lex, IBM Watson, Kore.ai, and custom LLM agents. · cyara.com, 15 Oct 2026
AI integrations: The platform works with Dialogflow, Amazon Lex, IBM Watson, Kore.ai, Nuance, and custom LLM agents. · cyara.com, 8 Oct 2026
AI risk controls: Cyara AI Trust includes testing capabilities for FactCheck, Misuse, Compliance, and Bias. · cyara.com, 8 Oct 2026
AI testing: Its AI agent testing generates goal-based tests for intent handling, multi-turn flows, edge cases, and hallucinations. · cyara.com, 8 Oct 2026
API: Cyara provides a REST API and sample routes for integrating test cases, campaigns, and results with other applications. · cyara.com, 8 Oct 2026
API documentation: Developer Central provides Cyara 3.0 API-stack documentation, integration setup guides, and CI/CD material, but customer authentication is required. · cyara.com, 15 Oct 2026
Audience: Cyara describes its platform for enterprises deploying AI-driven customer experience and contact-center systems. · cyara.com, 8 Oct 2026
Channels: Cyara supports assurance across voice, chat, SMS, messaging, and conversational AI channels. · cyara.com, 8 Oct 2026
Company founding: Cyara was co-founded in Melbourne, Australia, in 2006 by Alok Kulkarni, Luan Tran, and Bonny Malik. · cyara.com, 15 Oct 2026
Company profile: LinkedIn lists Cyara as privately held, founded in 2006, headquartered in Austin, Texas, with 201–500 employees. · linkedin.com, 15 Oct 2026
CX observability: Unified dashboards show agent health, coverage gaps, quality trends, and compliance status. · cyara.com, 15 Oct 2026
Deployment: TrustRadius lists Cyara Platform as available both as SaaS and on-premise software. · trustradius.com, 15 Oct 2026
Digital channels: The product tests chatbots, web chat, SMS, messaging, and email journeys. · cyara.com, 15 Oct 2026
Documentation depth: The authenticated Knowledge Center contains tutorials, troubleshooting articles, user guides, release notes, integration manuals, reference manuals, and videos. · cyara.com, 15 Oct 2026
Founded: 2006 · cyara.com, 28 Sept 2026
Functional testing: Cyara Velocity automates functional and regression testing, including journey mapping and automated test-case creation. · cyara.com, 15 Oct 2026
Funding and owner: Cyara announced more than $350 million of growth investment from K1 Investment Management in January 2022. · cyara.com, 15 Oct 2026
Headquarters: Silicon Valley, California, United States · cyara.com, 28 Sept 2026
Integrations: Published integrations include Jira, Rally, Splunk, ServiceNow, PagerDuty, blackchair, InProd, and CI/CD tooling. · cyara.com, 15 Oct 2026
IT integrations: Cyara documents integrations with Jira, ServiceNow, PagerDuty, and Splunk, including automated incident or defect workflows. · cyara.com, 8 Oct 2026
Legal entity: Cyara's U.S. contracting entity is Cyara, Inc., headquartered at 805 Veterans Boulevard, Suite 105, Redwood City, California, for customers in the Americas. · cyara.com, 15 Oct 2026
Licence: Cyara is proprietary commercial software; its master agreement grants customers usage rights to Cyara software and services rather than an open-source licence. · cyara.com, 15 Oct 2026

Where Cyara stands on Freedom251

Test Automation Software#33 of 45