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Comcast Business Managed Detection and Response
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What Comcast Business Managed Detection and Response is
Comcast Business Managed Detection and Response is a paid, cloud-based service for detecting, analyzing, and responding to cyberthreats. It monitors cloud, identity, network, and user environments, with Comcast’s security operations center monitoring alerts and responding to identified attacks 24/7/365. Security analysts use AI and machine learning to identify threats, including advanced persistent threats and zero-day exploits. SIEM uses real-time data to help security experts identify potential incidents. Service tiers are Essentials, Enhanced, and Complete: Essentials includes support, threat investigation and containment, and data archiving; Enhanced adds custom detection rules; Complete adds custom SOAR automations and threat hunting. Optional paid features include vulnerability scanning, security reviews, a dedicated security team, and extending data retention from the default 60 days to 365 days. Comcast combines its monitoring and compliance capabilities with Rapid7’s SecOps platform and expertise. Pricing is on request and based on licensed monitored assets; a minimum asset count may apply. The service is intended to contain and disrupt attacks, but customers remain responsible for fixing underlying configuration issues, outdated software, and vulnerabilities.
Who it suits
The service is intended for medium and large enterprises seeking managed cybersecurity monitoring and incident response. Customers need internet connectivity for monitored assets and remain responsible for fixing underlying security issues.
What it does well
- Monitors cloud, identity, network, and user environments.
- SOC monitors alerts and responds 24/7/365.
- Three service tiers provide different capabilities.
- Optional retention extension reaches 365 days.
- Includes SIEM and threat hunting in Complete.
What to know first
- No free plan is listed.
- Pricing requires consultation and depends on monitored assets.
- Customers must fix underlying configuration issues and vulnerabilities.
- Monitored assets need internet connectivity.
Limits
The standard log-retention period is 60 days, with paid extension available to 365 days. The service contains and disrupts detected attacks but leaves configuration fixes, outdated software, and vulnerability remediation to the customer.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| MDR Essentials, Enhanced, or Complete | Monthly recurring charge; price requires consultation · Licensed number of monitored assets · 3-year term required for current 3-month promotion · Offer for new MDR customers; restrictions and availability apply | On request |
As business.comcast.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Comcast Business Managed Detection and Response website
- Request a subscription consultation based on the number of monitored assets
- Choose Essentials, Enhanced, or Complete
- Connect internet-enabled assets to the MDR platform
- Add optional scanning, retention, reviews, or dedicated-team services as needed
- Check eligibility for the three-month promotion on a three-year agreement
Verdict
Comcast Business MDR provides continuous monitoring and tiered investigation and response capabilities, with optional features for additional services and retention. Pricing is on request, and the service does not remediate underlying vulnerabilities or configuration problems.
Questions
Is Comcast Business MDR free?
No. It is a paid service with pricing provided on request. A promotion offers three months free for new MDR customers on a three-year agreement, subject to restrictions and availability.
Which platforms does it support?
The service is delivered through the web and monitors internet-connected assets across cloud, identity, network, and user environments.
What service tiers are available?
Essentials includes support, threat investigation and containment, and data archiving. Enhanced adds custom detection rules, while Complete adds custom SOAR automations and threat hunting.
How long are logs retained?
The default retention period is 60 days. An optional paid feature extends retention to 365 days.
Does MDR fix vulnerabilities?
It is intended to contain and disrupt detected attacks. Customers remain responsible for configuration issues, outdated software, and vulnerability remediation.
Facts from Comcast Business Managed Detection and Response's own pages
- 24/7 monitoring
- The Comcast SOC monitors alerts and responds to identified cybersecurity attacks 24/7/365. · business.comcast.com, 8 Oct 2026
- Coverage
- The cloud-based service monitors the customer’s IT environment across cloud, identity, network, and users. · business.comcast.com, 8 Oct 2026
- Detection
- Security analysts use AI and machine learning to identify threats including advanced persistent threats and zero-day exploits. · business.comcast.com, 8 Oct 2026
- Founded
- 1963 · business.comcast.com, 28 Sept 2026
- Headquarters
- Philadelphia, PA · business.comcast.com, 28 Sept 2026
- Limit
- MDR is intended to contain and disrupt detected attacks but does not remediate underlying configuration issues, outdated software, or vulnerabilities; customers remain responsible for those fixes. · business.comcast.com, 8 Oct 2026
- Optional features
- Optional paid features include vulnerability scanning, extended data retention from the default 60 days to 365 days, security reviews, and a dedicated security team. · business.comcast.com, 8 Oct 2026
- Platform partner
- The service combines Comcast Business monitoring and compliance capabilities with Rapid7’s SecOps platform and expertise. · business.comcast.com, 8 Oct 2026
- Pricing basis
- Subscription fees are based on the volume of assets licensed for monitoring, and Comcast may set a minimum asset count. · business.comcast.com, 8 Oct 2026
- Promotion
- The product page advertises MDR free for 3 months for new MDR customers on a 3-year agreement, with the offer ending December 21, 2026 and other restrictions applying. · business.comcast.com, 8 Oct 2026
- Reporting
- MDR provides documentation and ready-to-use reports that can help address cybersecurity standards. · business.comcast.com, 8 Oct 2026
- Requirements
- Monitored assets need internet connectivity for the service to communicate with the MDR platform. · business.comcast.com, 8 Oct 2026
- Service
- Comcast Business MDR is a managed cybersecurity service for detecting, analyzing, and responding to cyberthreats. · business.comcast.com, 8 Oct 2026
- Service tiers
- Essentials includes customer support, threat investigation and containment, and data archiving; Enhanced adds custom detection rules; Complete adds custom SOAR automations and threat hunting. · business.comcast.com, 8 Oct 2026
- SIEM
- The service includes SIEM, which security experts use real-time data to identify potential security incidents. · business.comcast.com, 8 Oct 2026
- Support
- The product page says existing customers can reach Comcast Business customer support 24/7. · business.comcast.com, 8 Oct 2026
- Who it serves
- Comcast’s launch announcement describes MDR as intended for medium and large enterprise customers. · business.comcast.com, 8 Oct 2026