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CM.com Business Messaging API
What CM.com Business Messaging API is
CM.com Business Messaging API sends messages worldwide through one API across SMS and numerous messaging channels. Supported channels include Apple Messages for Business, Facebook Messenger, Instagram Messaging, LINE, push, RCS, SMS, Telegram, Viber for Business, and WhatsApp. Rich messages can contain images, audio, video, quick replies, rich cards, and stickers. WhatsApp and other phone-number channels can fall back to SMS when delivery fails, using CM.com routing rules. The API supports batch and bulk sending, tags, validity periods, and conversations combining text and images. Developers have API documentation and a sandbox; named languages include PHP, Java, C#, Node.js, .NET, and Python. The Channels dashboard manages accounts and channels and offers WhatsApp sandbox testing. Trial access is available. Listed plans include Go at $58 a month, Basic at $180 a month, and Advanced at $590 a month.
Who it suits
The API suits organizations in retail, ecommerce, travel, government, education, utilities, logistics, technology, media, and financial services. It fits developers building multichannel and two-way messaging workflows.
What it does well
- One API covers many messaging channels
- Supports rich media and quick replies
- SMS fallback can follow delivery failures
- Includes sandbox and trial access
- Provides delivery reports and inbound webhooks
What to know first
- No free plan is listed
- Listed paid plans start at $58 a month
- Channel availability may require account requests
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pay-per-use SMS | 50,000 messages/month threshold for volume discount | On request |
| Basic | 5 profiles · 50 messages/second throughput · email and phone support | $180 a month |
| Go | 1 profile · HTTP endpoint · multichannel fallback · email support | $58 a month |
| Advanced | 15 profiles · 100 messages/second throughput · SMPP connection up to 10 · email, phone, and live chat support | $590 a month |
| Custom | Tailored throughput up to 1000 messages/second · unlimited SMPP connections · dedicated account manager | On request |
As cm.com lists them, read 24 Sept 2026. The maker's own page has the final word.
Verdict
CM.com provides a broad messaging API with fallback routing, rich content, analytics, and developer tooling. Its trial helps evaluation, while production costs depend on the selected plan and channels.
Facts from CM.com Business Messaging API's own pages
- Bulk tools
- The API supports batch messages, bulk sending, message tagging, validity periods, and conversations that bundle text and images. · developers.cm.com, 7 Oct 2026
- Company
- CM.com says it was founded in 1999 in Breda, Netherlands. · cm.com, 7 Oct 2026
- Dashboard and analytics
- The Channels dashboard lets customers view connected channels, add accounts, request channels and numbers, see monthly active users, and test WhatsApp Business in a sandbox. · cm.com, 7 Oct 2026
- Data location and privacy
- CM.com says it is headquartered in the Netherlands, processes data within the EU, and is GDPR compliant by default. · cm.com, 7 Oct 2026
- Developer languages
- The product page names PHP, Java, and C# as supported coding languages and links to API documentation and a sandbox. · cm.com, 7 Oct 2026
- Fallback
- Phone-number channels such as WhatsApp can be configured to fall back to SMS when delivery fails, with routing rules configured by CM.com. · developers.cm.com, 7 Oct 2026
- Founded
- 1999 · cm.com, 28 Sept 2026
- Headquarters
- Breda, Netherlands · cm.com, 28 Sept 2026
- Integrations
- CM.com lists technology partners including Salesforce, Shopify, Zendesk, Magento, Microsoft Dynamics, Genesys, Intercom, SAP, HubSpot, and Shopware. · cm.com, 7 Oct 2026
- Purpose
- The Business Messaging API sends messages worldwide through one API across SMS and other messaging channels. · cm.com, 7 Oct 2026
- Rich messaging
- OTT messages can include images, audio, video, quick reply buttons, rich cards, and stickers. · developers.cm.com, 7 Oct 2026
- Security certifications
- CM.com states that its customer services are certified to ISO 27001, 27017, 27018, 9001, 14001, and 20000 standards. · cm.com, 7 Oct 2026
- Support
- CM.com support materials include a Knowledge Center, developer portal, and status page; its support chatbot can connect users to a human agent during office hours. · cm.com, 7 Oct 2026
- Supported channels
- The API documentation lists Apple Messages for Business, Facebook Messenger, Instagram Messaging, LINE, push, RCS, SMS, Telegram, Viber for Business, and WhatsApp as supported channels. · developers.cm.com, 7 Oct 2026
- Trial
- The API documentation describes a trial to test most capabilities in minutes without platform onboarding or configuring channels. · developers.cm.com, 7 Oct 2026
- Who it serves
- CM.com identifies retail and ecommerce, leisure and travel, tech and media, government and education, utilities and logistics, and financial services as key industries. · cm.com, 7 Oct 2026
Where CM.com Business Messaging API stands on Freedom251
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