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BMC Helix Discovery
What BMC Helix Discovery is
BMC Helix Discovery gives IT teams visibility into assets and service dependencies across cloud and on-premises environments. Its agentless continuous discovery scans assets and maps relationships, with scheduled and SNMP discovery listed for hybrid networks. Service modeling blueprints help teams visualize the infrastructure supporting business needs, while data reconciliation combines information from different topology sources. The product can reveal undocumented assets and dependencies and discover and manage SSL/TLS certificates. Discovery topology and third-party data can feed the BMC Helix platform for observability and AIOps insights. Intelligent Integrations can ingest asset and topology data from external sources; event, metric, and log ingestion is excluded without BMC Helix AIOps. Discovered information can synchronize with BMC Helix CMDB, and supported ServiceNow CMDB releases are described in its documentation. Deployment is available as SaaS or on premises. The Discovery Starter Bundle is priced on request and covers datacenter endpoints hosted in one public cloud provider, plus development and production instances, up to two outposts, and one remote onboarding workshop.
Who it suits
It suits IT teams that need asset inventory and service dependency visibility across hybrid environments. Listed use cases include security and compliance, service awareness, enterprise asset management, and multi-cloud visibility.
What it does well
- Agentless continuous discovery maps asset relationships.
- Supports scheduled and SNMP discovery.
- Can identify undocumented assets and manage SSL/TLS certificates.
- Offers SaaS and on-premises deployment.
What to know first
- No free plan is listed.
- The Starter Bundle is priced on request.
- Event, metric, and log ingestion requires BMC Helix AIOps.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Discovery Starter Bundle | Starting at $50,000 · Datacenter endpoints in one public cloud · 1 development and 1 production instance · Up to 2 Outposts · One remote onboarding workshop · Service configuration | $50,000, paid once |
| Discovery Enterprise | Custom pricing · Unlimited endpoints across datacenters or public clouds · Multiple development and production instances · Flexible Outpost count · Tailored onboarding · Advanced reporting to any CMDB | On request |
As helixops.ai lists them, read 15 Oct 2026. The maker's own page has the final word.
Verdict
BMC Helix Discovery combines asset discovery, topology mapping, and service modeling for cloud and on-premises environments. Buyers should account for the Starter Bundle's stated scope and the AIOps requirement for event, metric, and log ingestion.
Facts from BMC Helix Discovery's own pages
- Agentless discovery
- Agentless continuous scans discover assets and map relationships across cloud and on-premises environments. · helixops.ai, 15 Oct 2026
- API
- The REST API uses JSON, OAuth 2.0 tokens and Swagger-described endpoints for discovery runs, credential management, data queries and TKU uploads. · docs.helixops.ai, 15 Oct 2026
- API extensibility
- An API-access user can receive a permanent or expiring token, and the Outpost supports JWT tokens from BMC Helix Portal. · docs.helixops.ai, 15 Oct 2026
- Apple app scope
- BMC Helix Digital Workplace is a free iPhone and iPad app for service requests, helpdesk tickets, FAQs, guides and service catalogs; it requires iOS or iPadOS 12 or later. · apps.apple.com, 15 Oct 2026
- Certificate management
- The product discovers and manages SSL/TLS certificates across infrastructure. · helixops.ai, 15 Oct 2026
- Cloud access methods
- AWS Systems Manager and Google Cloud IAP/IAM can discover hosts without direct SSH or public IP exposure. · docs.helixops.ai, 15 Oct 2026
- Cloud integrations
- Cloud discovery supports AWS, Microsoft Azure and Google Cloud resources, including EC2, RDS, EKS, Azure virtual machines and Google Compute Engine. · docs.helixops.ai, 15 Oct 2026
- CMDB integration
- CMDB synchronization supports BMC Remedyforce and BMC Helix CMDB through the CMDB REST API. · docs.helixops.ai, 15 Oct 2026
- Company headquarters listing
- Gartner’s vendor profile lists BMC Helix headquarters in Santa Clara, USA, with 1,001–5,000 employees. · gartner.com, 15 Oct 2026
- Company legal name
- The registered legal entity is BMC Helix, Inc., headquartered at 2103 CityWest Blvd., Houston, Texas. · lei.bloomberg.com, 15 Oct 2026
- Company profile
- LinkedIn lists BMC Helix as privately held, founded in 2025, with 1,001–5,000 employees. · linkedin.com, 15 Oct 2026
- Compliance
- BMC Helix lists ISO 27001, ISO 27017, ISO 27018, ISO 22301, SOC 1, SOC 2, SOC 3, C5 and CSA STAR evidence in its trust center. · helixops.ai, 15 Oct 2026
- Compliance inventory
- Automated asset inventories are intended to support audits and regulatory compliance. · helixops.ai, 15 Oct 2026
- Credential security
- Credentials remain on the Outpost, with the vault protected using 256-bit AES-GCM encryption. · docs.helixops.ai, 15 Oct 2026
- Data reconciliation
- Data reconciliation combines topology sources into a unified asset view. · helixops.ai, 15 Oct 2026
- Deployment
- The product is offered as SaaS or on-premises deployment. · helixops.ai, 15 Oct 2026
- Discovery
- Agentless continuous discovery scans assets and maps relationships across cloud and on-premises environments. · helixops.ai, 3 Oct 2026
- Documentation depth
- Documentation includes product architecture, deployment requirements, security, cloud discovery, REST and Swagger API procedures, and integration guides. · docs.helixops.ai, 15 Oct 2026
- Founded
- 1980 · helixops.ai, 28 Sept 2026
- Headquarters
- Houston, Texas, USA · helixops.ai, 28 Sept 2026
- Integrations
- BMC Helix Discovery can synchronize discovered information with BMC Helix CMDB, and its documentation describes supported integration with ServiceNow CMDB releases. · docs.helixops.ai, 3 Oct 2026
- Intended use
- The product page describes use cases including security and compliance, service awareness, enterprise asset management, and multi-cloud visibility. · helixops.ai, 3 Oct 2026
- Licence
- The product is sold under paid per-asset or resource-unit subscriptions and the public pages do not provide an open-source licence. · docs.helixops.ai, 15 Oct 2026
- Licensing limit
- Unique assets discovered directly or ingested through Intelligent Integrations count toward Discovery asset usage, while duplicate assets count once. · docs.helixops.ai, 3 Oct 2026
Where BMC Helix Discovery stands on Freedom251
- Network Discovery Software#24 of 35