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AvA
by AvA
What AvA is
AvA is an AI sales and service desk for businesses handling more enquiries than their teams can answer. It responds to leads by phone, WhatsApp, SMS, or email, then can qualify them, book appointments, collect information, and follow up. The maker says replies can arrive in under a minute when contact hours and consent rules permit. Real-time calls support 22 Indian scheduled languages plus English, Spanish, French, Arabic, Japanese, and Korean. Workspaces include assistants, branching journeys, a knowledge base, contacts and memory, booking, tables, forms, and an in-console guide. Listed connections include HubSpot and Zoho CRM, Shopify, payment services, accounting tools, IndiaMART, Google Sheets, webhooks, REST APIs, and MCP tools. AvA runs on web, Android, and API platforms. A free plan is available; listed paid usage includes realtime voice at $0.02 per month and AI phone calls at $0.05 per month.
Who it suits
AvA is aimed at businesses needing automated lead responses and follow-up, and agencies can use its white-label partner option. It suits teams wanting voice, messaging, booking, and CRM connections.
What it does well
- Handles phone, WhatsApp, SMS, and email leads
- Supports many Indian and international languages
- Includes branching journeys and knowledge base
- Offers CRM, commerce, and payment connectors
- Free plan available
What to know first
- Not yet SOC 2 certified
- Several connectors are marked coming soon
- Phone calls use prepaid connected-minute billing
- Replies depend on consent and contact rules
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Realtime voice | Billed on session audio time · Realtime voice conversation over the API | $0.02 a month |
| AI phone calls | Prepaid balance; billed per connected minute · Phone-call rate includes carrier leg, speech, reasoning, transcript and recordin | $0.05 a month |
| AvA prepaid usage | Prepaid balance; $0.05 per connected phone-call minute, all in · No seat licences · No minimum | $0.05, paid once |
As pathor.ai lists them, read 23 Sept 2026. The maker's own page has the final word.
Verdict
AvA combines multilingual lead communication with qualification, booking, and follow-up tools. Buyers should review its usage billing, consent controls, and the status of integrations they need.
Facts from AvA's own pages
- Android app
- The AvA app page describes it as a free download for Android 8.0 and later. · ava.pathor.ai, 10 Oct 2026
- Audience
- The maker describes AvA as serving businesses with more enquiries than their team can answer and offers an agency partner option with white-label branding and client accounts. · ava.pathor.ai, 10 Oct 2026
- Automation
- AvA includes assistants, branching journeys, a knowledge base, contacts and memory, booking, tables and forms, and an in-console AvA Guide. · ava.pathor.ai, 10 Oct 2026
- Certification
- The maker says AvA is not yet SOC 2 certified and says a data processing agreement is available on request. · ava.pathor.ai, 10 Oct 2026
- Company
- PathOr Platforms Private Limited says it was founded in 2019 and is based in Gaya, Bihar, India. · pathor.ai, 10 Oct 2026
- Contact rules
- The maker says AvA checks consent, opt-outs and contact hours before each call or message and supports country-specific controls including do-not-call lists and AI call disclosure. · ava.pathor.ai, 10 Oct 2026
- Founded
- 2019 · pathor.ai, 19 Oct 2026
- Free plan
- Yes · ava.pathor.ai, 23 Sept 2026
- Headquarters
- Gaya, Bihar, India · pathor.ai, 19 Oct 2026
- Integrations
- The maker lists HubSpot and Zoho CRM sync, Shopify, Shiprocket, Razorpay, Cashfree, Stripe, Zoho Books, Tally, IndiaMART and Google Sheets connectors, plus webhooks, REST APIs and MCP tools. · ava.pathor.ai, 10 Oct 2026
- Integration status
- Salesforce, Pipedrive, GoHighLevel, native Meta lead ads and Calendly connectors are marked as coming soon; the maker says many apps can connect through Zapier, Make or a webhook. · ava.pathor.ai, 10 Oct 2026
- Mobile apps
- Yes · ava.pathor.ai, 23 Sept 2026
- Purpose
- AvA is an AI sales and service desk that replies to business leads by phone, WhatsApp, SMS or email, then qualifies, books or collects and follows up. · ava.pathor.ai, 10 Oct 2026
- Security controls
- The maker describes per-tenant data isolation, role-based access, an audit trail on privileged actions, SAML single sign-on and SCIM. · ava.pathor.ai, 10 Oct 2026
- Speed
- The maker says AvA replies to every lead in under a minute, subject to configured contact hours and consent rules. · ava.pathor.ai, 10 Oct 2026
- Support
- The maker invites businesses to contact the AvA team about enterprise voice agents, platform access, pricing or partnerships. · ava.pathor.ai, 10 Oct 2026
- Team workspace
- Yes · ava.pathor.ai, 23 Sept 2026
- Voice and languages
- AvA supports real-time calls and lists 22 Indian scheduled languages plus English, Spanish, French, Arabic, Japanese and Korean. · ava.pathor.ai, 10 Oct 2026
- Web search
- Yes · ava.pathor.ai, 23 Sept 2026
Where AvA stands on Freedom251
- AI chatbots and assistants#50 of 65