Freedom251 › Shipping Software
71lbs
What 71lbs is
71lbs is a paid shipping-cost recovery service for companies using FedEx and UPS. It tracks shipments, identifies deliveries that miss carrier guarantees, files refund claims, and sends weekly reports. Customers connect their carrier accounts with existing credentials; the service says setup takes about two minutes and requires no downloads. It also analyzes shipping data to benchmark rates and guide direct negotiations with FedEx and UPS. For lost or damaged shipments, software and specialists follow claims, with approval rates stated at 70% or higher. Automatic coverage is listed up to $100; higher values require the carrier’s Declared Value, while inadequate packaging, prohibited items, and acts of God are excluded. The SMB Savings Program advertises 14%–21% savings without volume minimums or long-term contracts. A dashboard, reports, and API provide analytics and savings opportunities. The SMB plan is priced on request, billed at 40% of recovered savings; Enterprise uses custom pricing.
Who it suits
It suits companies seeking automated FedEx and UPS refund claims, shipping analytics, rate-negotiation guidance, or SMB group savings. API and web access support teams working with shipping data.
What it does well
- Tracks FedEx and UPS shipments
- Files late-delivery refund claims
- Weekly refund reports
- 14%–21% SMB savings advertised
- Dashboard and API available
What to know first
- No free plan or trial
- Automatic coverage limited to $100
- Some shipment causes are excluded
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| SMB | 40% of savings recovered · Up to $300K annual spend · Late delivery refunds (FedEx & UPS) · Lost and damaged refunds · No upfront cost · Cancel anytime | $40 |
| Enterprise | Custom pricing based on your spend & mix · Over $300K annual spend · Contract negotiations with FedEx & UPS · Dedicated account manager | On request |
As 71lbs.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Verdict
71lbs combines shipment tracking, claims handling, rate analysis, and group discounts in one service. Consider the coverage exclusions, paid model, and plan terms before choosing it.
Facts from 71lbs's own pages
- Automated refund recovery
- It tracks FedEx and UPS shipments, files claims when deliveries miss guarantees, and sends weekly refund reports. · 71lbs.com, 4 Oct 2026
- Carrier account setup
- Customers connect FedEx and UPS accounts using their carrier credentials; 71lbs says setup takes about two minutes and requires no downloads. · 71lbs.com, 4 Oct 2026
- Claim limits
- The page lists automatic coverage up to $100 and says higher-value items require purchasing the carrier's Declared Value; inadequate packaging, prohibited items, and acts of God are not covered. · 71lbs.com, 4 Oct 2026
- Company identity
- The site identifies the business as 71lbs, Inc.; its privacy page says 71 Pounds, Inc. is a Delaware corporation. · 71lbs.com, 4 Oct 2026
- Dashboard and API
- 71lbs says its dashboard, reporting, and API provide shipping analytics, discount benchmarks, and savings opportunities. · 71lbs.com, 4 Oct 2026
- Headquarters
- Fort Lauderdale, Florida, United States · 71lbs.com, 28 Sept 2026
- Lost and damaged claims
- For lost or damaged shipments, it uses software and specialists to follow claims, and says approval rates are 70%+. · 71lbs.com, 4 Oct 2026
- Rate negotiation
- 71lbs analyzes shipping data to benchmark rates and gives customers guidance for negotiating directly with FedEx and UPS. · 71lbs.com, 4 Oct 2026
- Refund timing and billing
- The FAQ says refunds typically appear within 2–4 weeks of activation and the service fee is invoiced separately at month end. · 71lbs.com, 4 Oct 2026
- Security and privacy
- Its privacy page says account access requires an account-specific password, transportation information is safeguarded with procedural security measures, and online services use data encryption; the page says it was last updated November 1, 2014. · 71lbs.com, 4 Oct 2026
- SMB shipping discounts
- The SMB Savings Program advertises 14%–21% savings, with no volume minimums or long-term contract. · 71lbs.com, 4 Oct 2026
- Support
- 71lbs lists email and phone support and says chat is available Monday–Friday, 8:30 a.m.–5:00 p.m. EST. · 71lbs.com, 4 Oct 2026
- What it does
- 71lbs helps companies reduce shipping costs by recovering late delivery refunds, negotiating carrier rates, and providing SMB group savings. · 71lbs.com, 4 Oct 2026
Where 71lbs stands on Freedom251
- Shipping Software#21 of 32