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Use Talabat’s authorized Partner API, not an anonymous scraper. Request partner credentials, obtain an OAuth 2.0 client-credentials token, test with separate sandbox credentials, and then call the documented catalog, order, promotion, outlet, export and webhook workflows. Talabat’s consumer-site terms prohibit unauthorized robots, crawlers, extraction software and systematic retrieval, so browser scraping or reverse-engineering is not an endorsed substitute.
This guide shows the authentication flow, runnable token examples in cURL, Python and Node.js, pagination, webhooks, error handling, privacy controls and production architecture. Endpoint paths for individual resources must be copied from the Partner Portal documentation because access and available operations depend on your partner relationship and country.
What Talabat’s API actually provides
Talabat’s official integration route is the Partner API, a gateway for partners that need to connect operational systems directly to the platform. The documented areas include:
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- Catalogs: products, menus and catalog-management workflows.
- Orders: order retrieval, processing, fulfillment information and status tracking.
- Promotions: promotion-related operations.
- Outlets: outlet-management operations.
- Exports: asynchronous data exports that finish through a webhook download URL.
- Webhooks: real-time order notifications and status events.
This is a partner-controlled API rather than a public endpoint that accepts a URL and returns every restaurant menu. Talabat decides which resources and scopes your account can use.
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Why consumer-site scraping is a compliance problem
Talabat’s Saudi Arabia terms state that, unless specifically authorized, users may not access the site with a robot, spider, web crawler, extraction software, automated process or device to scrape, copy or monitor site content. They also prohibit systematic retrieval to build a database or directory and prohibit copying menu content and third-party reviews for republication. Talabat’s Egypt terms contain the same core restriction.
The country selected for your integration matters. Obtain written authorization where required, follow the local terms that apply to your business, and do not imitate private browser endpoints, defeat bot checks or use undocumented APIs. If your project is a vendor, POS provider or technology integration, describe the use case to Talabat and request the partner relationship rather than presenting a consumer-site crawler as an API client.
Prerequisites and access
- Identify the country and relationship. Confirm the Talabat market, legal entity and partner type that will own the integration.
- Request credentials. Obtain a
client_idandclient_secretthrough the Partner Portal or your Talabat account manager. Credentials are controlled by Talabat; there is no documented anonymous sign-up for the production API. - Obtain sandbox access. Ask for separate sandbox credentials and use the sandbox host, https://sandbox.partner.deliveryhero.io, during development.
- Read the endpoint contract. Record the resource paths, scopes, required headers, pagination fields, webhook signing or verification procedure and status-transition rules shown in your current Partner Portal documentation.
- Set up secret storage. Keep the client secret in a secret manager or environment variable. Never commit it to source control, browser JavaScript or logs.
Authenticate with OAuth 2.0 client credentials
The token endpoint is https://talabat.partner.deliveryhero.io/v2/oauth/token. Request a short-lived access token with the client-credentials grant and send it on resource calls as Authorization: Bearer <access_token>. Cache the token until its documented expiry instead of requesting a new token for every catalog or order call.
cURL token request
curl -sS -X POST "https://talabat.partner.deliveryhero.io/v2/oauth/token"
-u "$CLIENT_ID:$CLIENT_SECRET"
-H "Content-Type: application/x-www-form-urlencoded"
--data "grant_type=client_credentials"Set CLIENT_ID and CLIENT_SECRET in your process environment. The response contains the access token and its expiry fields defined by your Partner API specification.
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Python token and authenticated request
import os
import time
import requests
TOKEN_URL = "https://talabat.partner.deliveryhero.io/v2/oauth/token"
SANDBOX_BASE = "https://sandbox.partner.deliveryhero.io"
client_id = os.environ["TALABAT_CLIENT_ID"]
client_secret = os.environ["TALABAT_CLIENT_SECRET"]
token_response = requests.post(
TOKEN_URL,
auth=(client_id, client_secret),
data={"grant_type": "client_credentials"},
timeout=30,
)
token_response.raise_for_status()
token = token_response.json()["access_token"]
# Replace this with the exact resource path from your Partner Portal.
resource_path = "/DOCUMENTED_RESOURCE_PATH"
response = requests.get(
SANDBOX_BASE + resource_path,
headers={"Authorization": f"Bearer {token}", "Accept": "application/json"},
params={"page": 1, "page_size": 100},
timeout=60,
)
response.raise_for_status()
print(response.json())The token exchange and the resource request are deliberately separate. In production, wrap token retrieval in a cache keyed by client and environment, subtract a safety margin from the expiry, and refresh only when the cached token is close to expiration.
Node.js token and authenticated request
const clientId = process.env.TALABAT_CLIENT_ID;
const clientSecret = process.env.TALABAT_CLIENT_SECRET;
const tokenUrl = 'https://talabat.partner.deliveryhero.io/v2/oauth/token';
const sandboxBase = 'https://sandbox.partner.deliveryhero.io';
const basic = Buffer.from(`${clientId}:${clientSecret}`).toString('base64');
const tokenRes = await fetch(tokenUrl, {
method: 'POST',
headers: {
'Authorization': `Basic ${basic}`,
'Content-Type': 'application/x-www-form-urlencoded'
},
body: 'grant_type=client_credentials'
});
if (!tokenRes.ok) throw new Error(`Token request failed: ${tokenRes.status}`);
const tokenBody = await tokenRes.json();
// Replace this with the exact resource path from your Partner Portal.
const resourcePath = '/DOCUMENTED_RESOURCE_PATH';
const url = new URL(resourcePath, sandboxBase);
url.searchParams.set('page', '1');
url.searchParams.set('page_size', '100');
const dataRes = await fetch(url, {
headers: {
'Authorization': `Bearer ${tokenBody.access_token}`,
'Accept': 'application/json'
}
});
if (!dataRes.ok) throw new Error(`Resource request failed: ${dataRes.status}`);
console.log(await dataRes.json());Use Node.js with a built-in fetch implementation or a supported HTTP client. For production, add token caching and bounded retries rather than acquiring a token inside every request handler.
Calling catalog and other resources
After authentication, construct the URL from the sandbox or production base host and the exact path assigned in your documentation. Do not guess a path from a consumer-site URL. Catalog listing supports page and page_size; the documented page-size range is 1 through 500.
| Requirement | Implementation |
|---|---|
| Small test page | Use a low page_size, such as 20 or 50, to inspect the response. |
| Maximum documented page | Use page_size=500 when your response-processing memory and latency are acceptable. |
| Complete catalog | Increment page until the response indicates that no additional page exists, following the response schema in your portal documentation. |
| Large export | Use the asynchronous export operation and wait for its completion webhook and download URL instead of holding one request open. |
Process pages incrementally and persist a checkpoint such as the last successful page or export identifier. That lets a failed run resume without duplicating every earlier write. Preserve the source identifiers returned by Talabat so updates can be reconciled rather than appended as duplicates.
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Orders, statuses and webhooks
Order details can include status, fulfillment, items, pricing and payment fields, delivery details and customer information described as masked. Treat the masking as a data-protection control; do not attempt to reconstruct identities from other fields.
Webhook status values documented by the specification include RECEIVED, READY_FOR_PICKUP, DISPATCHED and CANCELLED. Permitted transitions depend on the transport and integration type, so your state machine should reject impossible transitions and retain the raw event for diagnosis.
- Expose an HTTPS webhook endpoint with authentication or signature verification exactly as documented for your integration.
- Validate the event before changing order state.
- Store an idempotency key or event identifier so a redelivered event is harmless.
- Acknowledge quickly, then process inventory, POS or fulfillment work asynchronously.
- Record the received status, processing result and timestamp for reconciliation.
For catalog exports, wait for the completion notification and download from the supplied webhook URL according to its documented lifetime and authorization requirements. Do not repeatedly start new exports while one is still running.
Rate limits, errors and retry policy
The specification limits token generation to 50 requests per minute per client ID. This is a token-endpoint limit, not permission to send an unlimited number of resource requests. Reuse valid tokens and coordinate refreshes across workers.
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| HTTP status | Likely cause | Action |
|---|---|---|
| 401 | Missing, expired or invalid bearer authentication. | Check the Authorization header, environment credentials and token expiry. Obtain one fresh token, then retry once. |
| 403 | Credentials are valid but lack the required partner permission or environment access. | Confirm scopes, outlet access and whether you used sandbox credentials against the sandbox host. |
| 404 | Wrong resource path, identifier or host. | Copy the path and identifier format from the current Partner Portal documentation; do not infer it from the consumer site. |
| 429 | Too many token requests or another documented limit. | Honor Retry-After when present, apply exponential backoff with jitter and fix token caching before increasing concurrency. |
| 5xx or network timeout | Transient service or connectivity failure. | Retry idempotent GETs and status checks with bounded backoff. Use an idempotency strategy for any operation that can create or mutate data. |
Do not retry a 401 indefinitely, and do not turn a 429 into a tight loop. Log request correlation information without logging client secrets, bearer tokens or unnecessary customer fields.
Privacy and security controls
Talabat’s privacy policy discusses sharing personal information with third-party vendors and service providers that provide APIs and other delivery functions. Your integration remains responsible for appropriate handling.
- Collect only fields required for the partner use case.
- Preserve the documented masking in order payloads.
- Encrypt data in transit and at rest, and restrict production access by role.
- Define retention and deletion periods before enabling production traffic.
- Keep secrets outside source code and rotate them through the partner process.
- Separate sandbox data from production data and credentials.
- Document who can export, view or republish catalog and order data.
A practical implementation plan
- Model the contract. Write down the resources, fields, scopes and status transitions your business actually needs.
- Build a token provider. Centralize OAuth exchange, cache the token, refresh before expiry and expose only the bearer token to request code.
- Add a typed client. Implement one method per documented operation, with timeouts, response validation and structured errors.
- Implement pagination. Stream catalog pages, checkpoint progress and make writes idempotent.
- Implement events. Verify webhooks, acknowledge quickly, deduplicate and reconcile missed events with documented order-status calls.
- Test failure paths. Exercise 401, 403, 404, 429, timeout and malformed-response handling in sandbox.
- Request production approval. Confirm country-specific authorization, scopes, outlet mapping, retention rules and operational contacts before switching hosts.
Performance and operating costs
The Partner API avoids the fragility of parsing changing HTML, but performance still depends on page size, response payloads, network latency and how often your integration polls. Prefer webhooks for real-time order notifications, use the largest safe catalog page size, and avoid refreshing unchanged data. For a full catalog refresh, an asynchronous export may be more efficient than hundreds of small requests.
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Frequently Asked Questions
Should several workers share one Talabat token cache?
Yes. A shared, secure cache for the same client and environment prevents workers from refreshing simultaneously and helps you stay below the 50-token-requests-per-minute limit. Never place the secret or token in a shared log or client-side cache.
What is the safest way to handle a partially completed catalog sync?
Persist a checkpoint and stable source identifiers, process pages incrementally, and make each write idempotent. Resume from the last confirmed page or export rather than starting an overlapping full refresh.
The Bottom Line
For Talabat data, the defensible approach is an authorized Partner API integration: OAuth client credentials, sandbox-first development, documented pagination and webhooks, bounded retries, and strict privacy controls. Consumer-site scraping is not an authorized shortcut.
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